Frequently asked questions

What are digital stamps?

Digital stamps often refered to as digistamps, are a versatile way of crafting. They are images that you can print straight from you printer and then use like any other stamp.

Digital stamps have several benefits. You can purchase and download your stamp instantly so no p&p charges or waiting for it to arrive. Easy resizing, rotating and flipping make digital stamps very flexible and of course physical storage space just isn’t an issue!

When will I receive my images?

Once your payment has been received by PayPal, and provided there are no problems with the transaction, your download will become instantly available to you and the download link will be emailed to you.

Occasionally PayPal can be slow at notifying us that you have paid, please be patient when waiting for your order to be processed, we will email as soon as it has cleared. If you have heard nothing within 24 hours, please check your spam folder for emails from DigiSparkle, and if all else fail, please contact us and we will try and sort out your order.

Once activated Your download will remain always available under  'My accounts >Order history' for 60 days. You can download the image from our server 5 times.

How many times can I download and print the images I purchase?

You can print your image as many times as you want, and in as many different sizes as you want. You will be able to download the file 5 times, but it is best to save the image on your computer and then to a remote device e.g. on a CD or memory stick.

How can I resize my images?

Using a word processor or photo editing software you can easily resize the images. All our images are sized to fill an A6 page (1240 X 1748 pixels),  but can be resized to any size you need for your card making project.

What is a PNG image? 

PNG atands for 'portable network graphic', and can be opened in nearly every graphics and office application. All our digistamps are on a transparent layer, which means you can place your digistamp onto digital textures and paper using your favourite graphics application.

The digistamp is on a transparent layer within the png, allowing it to be used on digital paper and textured backgrounds

What can I print on to?

Very simply whatever your printer can print onto! Paper, card, acetate, Safmat, whatever you want. 

How soon can I colour my images?

Every printer and material will differ but usually a couple of minutes will mean the ink is dry. You can always use you heat gun to speed things up. 

If you find the image is bleeding with the colouring medium you have chosen it can be worth using some cheap hairspray on the image and then leaving for an hour or two to dry. This can help seal the ink.

Can I use your images with my mac?

Yes, Digisparkle loves macs and pc's

How secure is my payment?

Yes, because we use PayPal to process the payment, you can feel confident about using your credit or debit card to purchase our images. All transactions take place behind a digitally encrypted, secure server.

Can I sell cards I make with DigiSparkle images?

Yes, we are an Angel Company which means you are free to sell any cards or altered items you make with our images.You do not need to credit DigiSparkle but we would be grateful if you could credit us where possible e.g. on websites or blogs. A copy of our terms and conditions is included with every download. It states that you should not redistribute our images in any way including sharing, copying, lending or reselling them. Our images are for personal use, they are not to be sold on or used to create items intended for sale.

All images are created by and are © DigiSparkle. All rights are reserved.

How do I redeem my voucher?

 DigiSparke vouchers are a great way to get money off your order. To redeem your voucher, click on the 'Redeem a voucher' text in the left hand 'LINKS' panel. Type in the voucher code in the Shopping Cart Summary Screen, and then click 'Add' to apply it.

NB! There must be something in your cart before you can enter your voucher code.

Loyalty/Reward Points

For every 8p you spend at DigiSparkle we give you 1 point back.

Each point is worth 2p.

You can redeem your points at any time.

To redeem your points click on your account and then My Loyalty Points. At the bottom of this page you click on the link that says Transform my points into a voucher of £*.** . Below this you will then see a voucher code that you can use to make a purchase (see above for help on using vouchers).

Please note you can only use the voucher for one transaction.